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Shockingly, appallingly unprofessional. Completely technically incapable. Horrible communication. Failed to follow through numerous times with my requests, then didn't even bother to tell me he wasn't able to do the job, leaving me stranded. Had no problem sending my account passwords in a cleartext email. His "secure email" service is virtually useless - even he doesn't use it. Had to explain to him the basics of computer security with my data and QB onboarding. The sign of a good accountant is not how he handles things when they go as planned, but how they take responsibility for a situation, follow through, and fix it when there's problems. There are dozens of other accountants in the area - avoid this joker at all costs.