I submitted all needed paperwork to Bruce in February 2024 for a business as well as a personal return. As we got closer to April, I began emailing and calling for an update on the returns. This continued for months and I never ONCE received a call back or acknowledgement of sent emails. On September 30th, the very last day to file the business on extension, I receive an email from Mary (not Bruce) asking me if I still needed it done. WTH? Of course I did. By the end of the day, I was told my balance due and that I needed to go directly to the post office to get it postmarked for that day while they electronically file the return. One month later, the headaches started. I began receiving notices from the IRS stating that they never received payment. Despite sending the IRS copies of the cancelled check, they could not locate the actual payment and continued harassing me for the next 9 months. My bank also began sending me notices to verify the EIN number. Through several conversations with the bank, it came to light that the IRS was trying to verify the EIN through them. I immediately pulled out the return done by Bruce and company and realized they had transposed the last four numbers. Once I supplied the IRS with this "fake" EIN number, they located the payment and cleared the account. The amount of time that was spent on fighting the IRS...on hold for hours over and over, the mailing back and forth, as well as the stress was ridiculous! Stay Away!
